$49.00 +Tax
Effective communication is the foundation of strong workplace relationships, productive teamwork, and successful conflict resolution. The Communication: Building Understanding and Trust online training course provides learners with practical strategies for communicating clearly, professionally, and respectfully while strengthening trust and mutual understanding in everyday workplace interactions.
Learners will explore the key principles of effective communication, including active listening, respectful language, accountability, participation, and adapting communication styles to different situations. The course examines verbal, non-verbal, written, and electronic communication and provides practical guidance for professional email communication, including clear subject lines, concise messaging, appropriate tone, timely responses, and common email mistakes to avoid.
A major focus of the training is developing stronger listening skills. Participants learn to recognize common barriers to listening and explore three levels of listening: empathetic listening, informational listening, and listening in spurts. The course emphasizes active and empathetic listening techniques such as observing verbal and non-verbal cues, asking clarifying questions, paraphrasing key points, reflecting feelings, and listening to understand rather than simply preparing a response. These skills help reduce misunderstandings, encourage people to open up, and build trust.
Learners are also introduced to the FETA Model—Feelings, Expectations, Thoughts, and Agreement—as a structured approach to responding clearly and professionally. The training concludes with strategies for reducing conflict through active listening, professionalism, empathy, clear expectations, and a solution-focused approach. This course is suitable for employees, supervisors, managers, and anyone who wants to improve workplace communication, collaboration, and professional relationships.
50 mins | SCORM | info@fast-rescue.com
This is a self-paced eLearning course that you can access from anywhere, anytime. You have the freedom to learn at your own pace, fitting it into your schedule at your convenience.
Upon the successful completion of this online course, a certificate of completion will be available for you to download and print.
Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% on the final test must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.
You will have access to this course for 30 days. Please note: If the course is not completed within 30 days, a new purchase will be required.
Phone: (905) 760-2045
Email: info@fast-rescue.com
Head Office: 750 Oakdale Rd, Suite 56, Toronto, M3N 2Z4
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From WSIB-approved first aid courses to fully stocked first aid kits and AEDs, F.A.S.T. Rescue is your single partner for workplace health and safety. Canadian, veteran-owned, and trusted by organizations across the country since 1998 — with training centres in Toronto, Newmarket, and Calgary, plus on-site delivery at your workplace.
Mon – Fri · 8:00 AM – 4:00 PM EST · info@fast-rescue.com
We offer the First Aid Program in English only. To find a First Aid Program training provider that offers the full program in French, please visit the WSIB First aid program website.
Nous offrons le programme de premiers soins en anglais seulement. Pour trouver un fournisseur de formation du programme de premiers soins qui offre le programme complet en français, veuillez visiter le site Web du programme de premiers soins de la WSIB.
Questions or feedback about your first aid training? Contact the WSIB First Aid team at first_aid@wsib.on.ca.
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